Delivery terms and time

Delivery time:
The delivery time within Germany and the Netherland is usually 1-3 business days.
For the neighboring European countries and Romania, the delivery time usually is 4-7 working days from the moment you recieved that mail that the order was shipped from our pharmacy.
You will receive a shipment notification with tracking code from our shipping service.
Normally we ship your order with DPD or Post NL for the Netherlands. Throughout Europe, we use the service of the DPD and DHL.
Shipments to Romania are delivered by our own service EUMED.

If you use the Packstation DHL or your order would rather have ship with DHL, you must request it at the checkout.

What you should know:

  • Since 01.01.2004 the shipping and home delivery of prescription drugs under regulatory requirements is possible in Germany.
  • The shipping option for prescription drugs to customers outside Germany is subject to the laws of the country.
  • The prices for prescription drugs and prescription fees are required by law. A discount is not allowed.
  • In the case of prescription medicines, the shipment of the order to Romania is possible only if the prescription:
  • -is within the validity period of 3 months from the date of issue                                                                                                                                         
  • -covers all the quantity of medicines ordered,
  • -is signed and initialed by a doctor,
  • -arrive by post or courier at our customer relations office in Romania: Iancu Brezeanu str, Timișoara, Timiș, postal code 300353
  • In exceptional cases we will contact you by phone or email.

The following drugs can not be shipped:

  • Narcotics ...
  • Medicines that are particularly sensitive transport.
  • Medicines that are valid for transport as a hazardous substance.
  • Veterinary medicinal products for animals for food production.

For products that are shipped in a cool box, we charge a rate of 4.00 EUR.
For further questions we are happy to help you.

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