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Cancellation Policy

Cancellation Right
You are entitled to rescind from this contract within 14 days and without having to give any reasons. The cancellation period shall be 14 days as from the date you or any third party respectively authorized by you (except for the carrier) have or has taken possession of the goods.
In order to exercise your cancellation right, please inform us (sonnen-apotheke, Kleiner Löwe 8, D-46446 Emmerich, Germany, phone: 0049-2822-4885, fax: 0049-2822-4844, e-mail: on your decision to do so by means of an explicit declaration (e.g. by postal mail, fax, or e-mail). If requested, you can also use the attached cancellation sample form for this purpose.
The cancellation period shall be observed if you submit the letter, fax, or e-mail stating your intent to exercise your cancellation right within the above period.   

Consequences of Cancellation
If you rescind from this contract we shall have to immediately refund any and all payments received from you plus the related delivery costs (excluding extra fees resulting from your decision to opt for a delivery mode more expensive than the standard delivery offered by us) and do so no later than 14 days as from the date on which we received your respective information.  Suchlike refunds will be realized using the same payment method as for the original transaction, unless explicitly agreed with you otherwise. However, you shall generally not be charged any fees for suchlike refunds. We shall be entitled to suspend the refund until we have received the goods returned or until you have furnished proof of returning the goods, depending on which is earlier.
You shall have to return respective goods immediately and generally no later than 14 days as from the date on which you informed us on your intent to rescind from this contract. The return period shall be met if you post the goods within 14 these days. You shall bear the direct costs resulting from returning the goods. You shall only have to compensate us for any depreciation of the goods if the respective loss in value is caused by you treating the goods in a way and manner that is not required to inspect their quality, properties, and functionality.

Sample Cancellation Form
(If you’d like to rescind from the contract please complete this form and return it to us.)

- To sonnen-apotheke, Kleiner Löwe 8, D-46446 Emmerich, Germany, fax: 0049-2822-4844, e-mail:
- I/we (*), hereby rescind from the contract on the purchase of these goods /the provision of these services (*), which I/we (*)have entered into.  

- Ordered on (*)/received on (*)
- Buyer’s name(s)
- Buyer’s address(es)
- Buyer’s signature(s) (only if submitted as paper copy)
- Date

(*)Delete as applicable.

End of cancellation policy text

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